Help and advice

Discover everything you need to know about our handcrafted soaps, natural candles, and curated homewares. Designed with a relaxed Australian lifestyle in mind, every item from nest in Brisbane is made to bring warmth, comfort, and care into your home.

Frequently asked questions

Find quick answers to common questions regarding our materials, candle safety, shipping across Australia, and our return policy.

Where are your products made

All of our signature soaps, scented candles, and wax melts are proudly handcrafted in small batches right here in Brisbane, Australia, using high-quality, mindful ingredients using australian supplier

What makes your products unique?

Our collection is all about beautiful fragrance, colour and presentation. From sculpted candles and soap flowers to gift boxes and home fragrance, we love creating products that feel special and make beautiful gifts.

What is your return policy?

We accept returns on items that arrive damaged or faulty. Please reach out to us within 7 days of receiving your order with photos of the issue. For approved returns, the customer covers the return postage.

Do you offer gift ideas?

Yes! We have a wide selection of Australian gift ideas, including candles, soaps, soap flower bouquets, hand creams, home fragrance, gift boxes and decorative pieces.

Hand Cream Safety & Care

For external use only. Apply a small amount of hand cream to clean, dry hands and massage gently into the skin.

  • Avoid contact with eyes.
  • Do not apply to broken, irritated or damaged skin.
  • Discontinue use if irritation or discomfort occurs.
  • Keep out of reach of young children.
  • Store in a cool, dry place away from direct sunlight and excessive heat.
  • Do not use if you have a known sensitivity to any of the listed ingredients.
  • If the product gets into the eyes, rinse thoroughly with clean water.

Soap Safety & Care

Soap Safety & Care

Our handmade soaps are designed for everyday use, but everyone's skin is different. As with any fragranced personal care product, we recommend using your soap as directed and paying attention to how your skin responds.

  • For external use only.
  • Avoid contact with eyes.
  • Do not use on broken, irritated or damaged skin.
  • If irritation, redness, itching or a rash develops, discontinue use immediately.
  • If irritation persists, seek appropriate medical advice.
  • Do not use if you have a known sensitivity or allergy to any of the listed ingredients.
  • Keep away from children unless being used with appropriate adult supervision.
  • Store your soap in a cool, dry place between uses and allow it to drain and dry properly to help prolong its life.
  • Always check the individual product label for ingredients and specific instructions before use.

Candle care and safety guidelines

How should I care for the candle?
Keep the candle in a cool, dry place away from direct sunlight and heat. Before burning, trim the wick to approximately 5mm and always keep a burning candle within sight.

Can children or pets be around the candle?
Keep the candle and any burning flame well away from children and pets. Never leave a burning candle unattended.

Can I burn the candle all the way down?
No. Stop burning the candle before the wax reaches the base. Allow it to cool completely before moving or handling it.

Bring calm into your home

Now that your questions are answered, explore our collection of artisanal candles, soaps, and home decor tailored for your space.